What is the Value of a Guided Tour?
“To get beginners to a state of intermediacy requires extra help from the program, but this extra help will get in their way as soon as they become intermediates. This means that whatever extra help you provide, it must not be fixed into the interface. It must know how to go away when it’s services are no longer required. Standard online help is a poor tool for providing such beginner assistance. […] beginners don’t need reference information; they need overview information, such as a guided tour.”
– Alan Cooper, About Face 2.0