Let’s face it, observing user behaviors and remembering everything they did or didn’t do is difficult. The more time that has elapsed between the test session and when you surface the results the more likely that details will start to get muddier or your own bias will start to enter the picture. That’s where tools like Camtasia and other video recording apps are great for evaluating and disseminating the results of user testing.
A computer in a controlled environment or mobile recording on Android has been available for a long time.
The UX testing problem is that Apple (for security reasons) has disabled the ability to record the screen and interactions of its users on iPhone and iPads.
These screens are smaller and getting close enough to the test subject to see what they are doing is uncomfortable for the person being tested and adds to their anxiety.
HOWEVER; Fear not UX Professional! There is solution to this problem in the form of Reflector 2 from Squirrels and X-Mirage. Both of these products are basically the same and do have some limitations.
Reflector 2 from Squirrels and X-Mirage are not the first computer applications to allow video mirroring from an iOS device. However both these software solutions allow you to record audio from the computer that the iPad is being mirrored to. Unfortunately at this time they only record audio from your Mac’s microphone and do not capture audio from the iPad itself. So you’ll have to use another solution for gathering that audio. I myself use either my GoPro when in the field or the audio recording software from my cell phone.
So simple, its sick.
I downloaded and evaluated both programs and decided to go with Reflector 2. I choose this solution because it could mirror multiple devices and worked with both iOS and Android.
Either is available for under $20 and you can’t go wrong with one or the other.
Reflector 2 is remarkably simple to use.
With your iPad and computer connected to the same WiFi network, Start Reflector 2 on your computer, then swipe up from the bottom bezel of your iPad to bring up the Control Centre. Tap the AirPlay button at the bottom of the Control Centre, and choose the name of your laptop and toggle mirroring to ‘on’. You will then see your iPad screen mirrored to your computer.
To start recording, click the ‘Record’ button on the top left corner of the window. To record your microphone as well, you also need to click the smaller microphone button immediately to it’s left. That’s really the hardest part of the software. You should click the microphone first and make sure that the icon is green before starting the recording.
Reflector 2 and X-Mirage are also really great for recording tutorials, demos and anything else you need to show or demonstrate with your iPad.